Incident & Maintenance Management

We competently take care of your hardware and software problems and promise you quality repairs for all multimedia and audiovisual components, systems and installations. Our experienced service technicians are on duty every day to repair your system on site in the event of a fault.

We also have the option of accessing your systems directly via TeamViewer. Download Quicksupport Client

In order to ensure operation during the repair, we will be happy to install a suitable replacement device for you for this time.

All enquiries are received centrally by our Service Desk and coordinated accordingly.

Increase the operational safety and service life of your system.

Together with you, we create an individual maintenance concept tailored to your system. With preventive maintenance, you not only extend the service life of your system, but you also massively increase the operational safety and availability of your system. We take over the regular services on call, or you define your requirements regarding maintenance and services in a service contract.

You can monitor compliance with the agreed performance quality on the basis of reports on the interventions carried out. Within our lifecycle management, we advise you at an early stage on the right time for a replacement procurement.

We charge for our services at the following hourly rates:

All rates are exclusive of VAT.

You can count on maximum availability. We are your partner for service and support in emergencies - 365 days a year, 24 hours a day. In order to be quickly on site throughout Switzerland, we have our own 24/7 service organisation at our Bern, Basel and Zurich locations.

We offer short intervention times and effective support for a wide range of technologies and systems. Thanks to our comprehensive equipment pool, we have immediate access to necessary replacement equipment when needed.

Our SOS 24/7 emergency number: 0800 811 500

We monitor your business-critical systems and act proactively. As we detect any errors and faults immediately, we can react immediately and thus ensure high availability of your systems. 

Thanks to system monitoring, preventive measures can also be taken to avoid possible malfunctions in advance. Based on our observations, we intervene even before your plant or system shows a defect.

Benefit from individually defined services. With a customised support and maintenance contract (Service Level Agreement - SLA) you receive security about the availability of your systems. At the same time, you can sustainably extend the service life of your infrastructure.

In our SLAs, various support, response, intervention and troubleshooting times are defined according to your requirements, if desired. You also have the option of contractually agreeing service calls and spare parts as fixed flat rates. This not only protects you from unplanned costs, but also allows you to budget precisely.

You concentrate on your core business, we take care of your AV technology. You can rely on our Integral service.

The Integral service guarantees absolute planning and budget security for your media technology. All associated costs are covered from the initial investment to the end-of-life, including services. All troubleshooting measures as well as replacement equipment and any wear-and-tear material such as lamps are included in the flat rate. Various financing options are available to you.

With Service Integral, you ensure that your technology is continuously maintained and its functionality is always guaranteed.