Application Management & Remote Services

Whether onsite or remote, with a competent service design we lay the foundation for a benefit-oriented service together with you. We not only take care of the planning of your communication design in the context of all subject areas, but also support you in the design of operating concepts such as managed services, XaaS models and pay-per-use models.

Dealing with functional AV and UCC systems requires appropriate know-how. Our specialists will be happy to support you in training your employees or customers.

You can also count on our many years of experience for your lifecycle management. We will be happy to help you decide when which device should be replaced and to carry out the budgeting and replacement purchases.

From booking assistance to room coordination to incident triage, our service desk acts as a central point of contact for all enquiries related to your meeting, training or video conferencing facilities.

We find practical rooms (in terms of size, technology and seating) for your event and make reservations. If a room is not available, it is easy to reschedule. You can also directly arrange adjustments to the seating or rebooking of VC connections.

Fault reports are professionally received and processed. In addition to 1st level support, we offer technical support for an effective workaround solution or for troubleshooting.

Benefit from our broad understanding of service. We take care of your meeting: Our experts at the Video Networking Operating Centre (VNOC) ensure that nothing stands in the way of your video conferences - regardless of which technology (webcast, UCC or VCH) you use. If necessary, our VIP service will support you with start-up support.

To ensure that your meeting room infrastructure is always ready for use, we don't just carry out troubleshooting and repairs. We rely on well thought-out lifecycle management combined with preventive maintenance as well as service and support as required.

You can also count on our expertise in event services for your auditoriums. We not only take care of event management, but also all the associated upstream and downstream services and operational technical measures during implementation. We help you to turn an information event into an event and thus generate added value.

We keep an eye on your systems. We guarantee active monitoring and a short response time in the event of a malfunction.

In addition to incident management, our service competencies also include problem and change/lease management. We resolve acute faults in your IT systems via remote access or VPN. We identify and analyse systematic software errors before they are corrected together with the manufacturer. We are also happy to advise you on possible updates to your systems or software.

If you cannot host your application yourself for organisational, security or financial reasons, our hosting centre offers all-round care in terms of operation, maintenance and support.