Customer Flow Management

Increase customer satisfaction and productivity through efficient customer flow management

Positive customer experiences thanks to regulated customer flow

(Accompany) your customers effectively - from the arrival to the application and registration to the fulfilment of their request.

The success of a company stands and falls with the satisfaction of its customers. Queuing in particular has a negative effect on this. To ensure that your customers feel comfortable with you, a regulated, fair waiting system is indispensable.

More and more technical aids are available to you for this purpose. Electronic personal guidance and ticket systems have particular economic potential. They can be used to optimally coordinate the customer flow. In this way, both your customers and you as the company providing the service benefit.

We are your competent partner, whether it is a simple ticket system in a shop or complex all-round solutions including the integration of third-party systems. From consulting to installation, everything is individually designed and implemented by us.

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Typical areas of application
  • Healthcare
  • Public area
  • Finance
  • Retail
  • Increased customer satisfaction thanks to relaxed atmosphere
    and reduced perceived waiting time
  • Increased efficiency through visual and acoustic signposting
  • Maximum value of the customer contact
  • Increased quality of customer service
  • Defining KPIs and measures to optimise the
    customer experience based on insight into customer and
    staff behaviour
  • Triaging the customers
  • Software (corporate solutions or individual locations)
  • Self-service stations
  • Displays / Signage Solutions


The patient journey from admission to follow-up is paramount. Thanks to reliable appointment, communication and feedback management, you can optimally integrate staff, patients, equipment and premises into the process and ensure high-quality care.

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Public area

Residents expect competent service - anytime, anywhere, online and offline. Speed up and simplify this with integrated online and mobile applications from home, on the road or on site. You will reduce actual and perceived waiting times and improve service quality.

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Integrated mobile, online, receptionist and self-service solutions ensure long-term customer relationships and operational efficiency. With reduced waiting times, expert advice and personalised customer contact, you create the basis for a positive employee and customer experience.

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Residents' Office-Basel1


Offer your services online, mobile and on-site and increase quality and efficiency. By connecting these worlds, you enable a consistent, positive customer experience. Because thanks to seamless customer journeys, you understand and fulfil customer expectations in advance.

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Do you have any questions or would you like a quote?

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Concept & Installation - Orange

Conception & Installation 

Conception and installation of projects and systems

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Event - Orange

Event Experience

Technical conception and implementation of events

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Operations - Orange


Onsite and remote operations service

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Service & Support

Maintenance and Incident Service

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Comprehensive, state-of-the-art services according to your needs

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your benefit

The right solution for your communication task

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These customers trust in Kilchenmann

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About us

Innovative communication and media technology from a single source

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