Kilchenmann Service Care - Your service packages for multimedia systems

Would you like your multimedia systems to work smoothly around the clock? Thanks to our new service packages, this wish becomes a reality. 

We explain how the new offers came about and how you can benefit from them. 

Adaptation of services based on current customer needs

In recent years, especially during the pandemic, many of us have been increasingly confronted with technical issues at work. We all know that the new standard is virtual or at least hybrid working and requires different requirements, especially in terms of technology. As different as the needs may be in different companies, the desire is always the same and actually simple: "Everything should simply work at the touch of a button." We at Kilchenmann understand this one hundred percent. A company's employees should not have to concern themselves with the operation of multimedia systems, but instead devote themselves to their day-to-day business. And this around the clock. In order to meet these requirements, we have expanded our services. To do this, we gained an overview of current customer requirements and oriented ourselves to current market trends. We then adapted our processes and developed various service packages to provide our customers with optimum support.

Smooth operation of the systems with the service packages

Our Basic, Professional and Premium service packages are tailored to different needs. Each package defines exactly which services we provide to our customers and at what times. We take a close look at the individual systems and know exactly what we can do for a company. At the annual review meeting, we also have an in-depth discussion with the customer to identify further needs and concerns. This kind of offer creates security: our customers can rest assured that their systems will work at all times and - should a problem arise - that it will be resolved within the specified timeframe. The prices of our service packages are individually tailored to requirements, as there should ultimately be no costs for services that are not required. The fixed price means that the budget is under control and the operation of the systems can be planned more easily.

Our service desk: quick and competent solutions to your problem

Thanks to our experience, we know how important it is for our customers to have a technical problem resolved immediately. For this reason, we have adapted our service times to our customers' needs and are now available by telephone every day between 07:00 and 18:00. Thanks to our structured processes, a problem is immediately forwarded to the responsible person and thus solved as quickly as possible. Thanks to remote access, we can access the system directly and even resolve certain problems within a few minutes. This means that our customers benefit from smooth operation of their system, consistent processes and therefore greater efficiency.

Do you also want your systems to run smoothly around the clock? Then find out about our service packages now. Get in touch with us, we will be happy to advise you.