Kilchenmann Service Care - Your service packages for multimedia systems

Kilchenmann Kilchenmann, 22 September 2022

the new service packages for multimedia equipment

Ideally, you would like your multimedia equipment to run smoothly around the clock? Thanks to our new service packages, this wish becomes a reality. 

We explain how the new offerings came about and how you can benefit from them. 


Adaptations of services based on current customer needs

In recent years, especially during the pandemic, many of us have been increasingly confronted with technical issues while at work. We all know: The new standard is called virtual or at least hybrid working and demands different requirements, especially in terms of technology. As different as the necessities may be in different companies, the wish is always the same and actually simple: "Everything should just work at the push of a button." We at Kilchenmann can understand this one hundred percent. Employees of a company should not have to deal with the operation of multimedia systems, but should dedicate themselves to the daily business. And this around the clock. To meet these demands, we have expanded our services. To this end, we have obtained an overview of current customer needs and oriented ourselves to current trends on the market. We then adapted our processes and developed various service packages to provide our customers with optimum support.


With the service packages for the smooth functioning of the plants

Our Basic, Professional and Premium service packages are tailored to different needs. Each package defines exactly which services we provide to our customers at which service times. We take a close look at the individual systems and thus know exactly what we can do for a company. At the annual review meeting, we also have an intensive exchange of views with the customer and thus pick up on further needs and concerns. Such an offer creates security: Our customers have the certainty that their systems will function at all times and - if a problem should arise - that it will be remedied within the specified period of time. The prices of our service packages are adjusted to individual needs; after all, there should be no costs for services that are not needed. The fixed price means that the budget is well under control and the operation of the systems can be planned more easily.

Our service desk: quickly and competently to solve your problem

Through our experience, we know how important it is for our clientele to have a technical problem solved immediately. For this reason, we have adapted our service hours to our customers' needs and are now available by telephone every day between 07:00 and 18:00. Thanks to our structured processes, a problem is immediately forwarded to the responsible persons and thus solved as promptly as possible. Remote access allows us to access the system directly and even resolve certain problems within a few minutes. This means that our customers benefit from smooth operation of their plant, constant processes and thus greater efficiency.


Do you also want your plants to run smoothly around the clock? Then find out about our service packages now. Contact us, we will be happy to advise you. 


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