What is a customer journey?

Kilchenmann Kilchenmann, 16 December 2022

Customer journey at Kilchenmann AG - Office view from insideWe explain how the customer journey works at Kilchenmann AG. Because only those who know the customer's journey through the various touchpoints can accompany him and be a guide.


Customer Journey at Kilchenmann



"Understanding customer needs and wants"

"We strive to constantly improve and optimize our customers' customer journey. For us, it is important that our customers feel comfortable and understood from the very first interaction with our company.

A successful Customer Journey requires us to put ourselves in our customers' shoes and understand their needs and wishes. This is the only way we can ensure that every step of their journey with us is a positive experience.

We look forward to working every day to improve our Customer Journey and provide an even better experience for our customers."

Mathias Lehmann, Head of Sales Kilchenmann AG


"Global mentality with an international team".

"Having Kilchenmann as a partner is a fantastic opportunity to work with a Swiss company that has a global mentality with an international team. Partnering with such a company that thinks the same as On and shares the same values is a really great experience. And we consider Kilchenmann for our future projects and recommend them for other companies as well. Working with Kilchenmann in 3 words: friendly, collaborative and passionate."

Ian Hampton, Global IT Operations and Services Manager On


"Constructive, customer-oriented and professional".

"We have been working with Kilchenmann for a very long time and there is a good reason for that. Kilchenmann is a partner for us who responds to our wishes. They think like us and we understand each other blindly. Kilchenmann is almost like a work colleague who implements our wishes. They always find solutions and do not see any problems. Kilchenmann in 3 words means: constructive, customer-oriented and professional. We're proud of our long-standing event and technical partnership."

Lorenz Scheibli, Director Ecosystems NZZ Connect


Kilchenmann is your specialist in events, media technology and communication solutions. With us, you can rely on many years of know-how paired with a partnership-based and proactive way of thinking. Benefit from individual solutions from a single source.

Kilchenmann AG, with headquarters in Kehrsatz near Bern and branches in Zurich, Basel, St.Gallen, Lausanne and Eschbach/Germany, now employs more than 300 people.


Do you have any questions or would you like to learn more? Click on the contact button, we are looking forward to your message.

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