What is a customer journey?

We explain how the customer journey works at Kilchenmann AG. Because only those who know the customer's journey across the various touchpoints can accompany him and be a guide.

Customer journey at Kilchenmann

"Understanding customer needs and wishes"

"We strive to constantly improve and optimize our customers' customer journey. It is important to us that our customers feel comfortable and understood from the very first interaction with our company.

A successful customer journey requires us to put ourselves in our customers' shoes and understand their needs and wishes. This is the only way we can ensure that every step of their journey with us is a positive experience.

We look forward to working every day to improve our customer journey and offer our customers an even better experience."

Mathias Lehmann, Head of Sales Kilchenmann AG

"Global mentality with an international team"

"Having Kilchenmann as a partner is a fantastic opportunity to work with a Swiss company that has a global mentality with an international team. Partnering with a company that thinks the same way as On and has the same values is a really great experience. And we consider Kilchenmann for our future projects and recommend them to other companies as well. Working with Kilchenmann in 3 words: friendly, collaborative and passionate."

Ian Hampton, Global IT Operations and Services Manager On

"Constructive, customer-oriented and professional"

"We have been working with Kilchenmann for a very long time and there is a good reason for that. For us, Kilchenmann is a partner that responds to our wishes. They think like us and we understand each other blindly. Kilchenmann is almost like a work colleague who implements our wishes. They always find solutions and don't see any problems. Kilchenmann in 3 words means: constructive, customer-oriented and professional. We are proud of our long-standing event and technical partnership."

Lorenz Scheibli, Director Ecosystems NZZ Connect

Kilchenmann is your specialist in events, media technology and communication solutions. With us, you can rely on many years of expertise paired with a partnership-based and proactive approach. Benefit from individual solutions from a single source.

Kilchenmann AG, with headquarters in Kehrsatz near Bern and branches in Zurich, Basel, St.Gallen, Lausanne and Eschbach/Germany, currently employs more than 300 people.

Do you have any questions or would you like to find out more? Click on the contact button, we look forward to hearing from you.